Contact Us
Last updated 23 September 2026
SnapCatalog is a software platform for sellers who take orders on WhatsApp. Sellers are the merchants of record for orders placed in their storefronts; we support both sides.
1. Support & general enquiries
Email support@snapcatalog.app — we reply within 2 business days (Mon–Sat, 10:00–19:00 IST).
- Account, login or dashboard issues — include the email you signed up with.
- Billing and plan questions — include your invoice date and store name.
- Privacy, data deletion and DPA requests — write 'Privacy request' in the subject line.
2. Order or payment questions
Every price on SnapCatalog storefronts is listed in Indian Rupees (INR, ₹). Payments made by UPI go directly to the seller's own UPI account — SnapCatalog does not collect, hold or settle order money.
- For delivery, item or refund questions about an order, contact the seller on the WhatsApp number shown on their storefront and quote your order reference.
- If a seller is unreachable or you suspect misuse of a storefront, email us with the store link and order reference and we will investigate.
3. Business details
- Trading name: SnapCatalog (mysnapcatalog.app)
- Legal name: Syed Abdul Rahman
- Address: 6-1-341 Walkertown, Padmarao Nagar, Secunderabad, Telangana 500025, India
- Operating location: India
- Support hours: Monday to Saturday, 10:00–19:00 IST
- Support email: support@snapcatalog.app
4. Related policies
See our Terms & Conditions, Refunds & Cancellations and Privacy Policy.
Questions about this document? Email support@snapcatalog.app. This page is provided for transparency and is not legal advice; have a qualified lawyer review it against the laws that apply to your business.